Manufacturing





Challenges
Companies must develop and manage production networks that are lean and flexible enough to operate cost-effectively in these uncertain times. Key challenges include increasing the efficiency of shop-floor operations, improving overall equipment effectiveness, managing global networks, and aligning the objectives of manufacturing with other key functional areas. To succeed, companies must address challenges such as these:
  • Aligning manufacturing capabilities with overall business strategy
  • Ensuring that global production network fully optimize costs and scale
  • Insourcing and outsourcing the right things
  • Improving utilization and gaining capacity without adding cost
  • Improving demand management and production planning and increasing flexibility in these uncertain times
Eurosis Consulting works with senior executives on challenges like assessing overall manufacturing competitiveness, determining the status of manufacturing technology, defining the right make-versus-buy concepts, and establishing new global manufacturing networks. Equally importantly, we work with manufacturing communities on developing production systems, especially in industries where these are traditionally not common. We also drive cost-improvement programs in uncompetitive plants, and improve quality or throughput with clients wherever circumstances require it.

Solutions
With a focus on production excellence, we help minimize costs, increase efficiency, improve quality, and deliver measurable improvements in all areas of manufacturing. We take a holistic approach, addressing strategic challenges, core processes and capabilities, performance management, and cross-functional alignment. These are some of our primary focus areas:
Network Strategy:
By analyzing manufacturing costs and drivers, we can identify key differences among plants and locations. We help companies build optimized production networks that can reduce total manufacturing costs and deliver major improvements in resource utilization, asset productivity, and output. Manufacturing Operations: We help our clients streamline production processes, boost efficiency and utilization, reduce costs, optimize the shop floor using proven lean techniques, increase flexibility, and ensure consistency and knowledge sharing across all operations.
Manufacturing Strategy:
Focusing on overall corporate strategy, we help clients make key decisions such as which products to make and which to buy. We take into account competitive differentiators, core competencies, the supply chain, target markets, cost structure, and sourcing options. We provide strategic advice to help clients design fast, flexible, and efficient manufacturing processes that connect supply chain to factory processes, production equipment, and production systems in a seamless, customer-centric network. Examples of areas of focus include:
  • Network configuration: We design plant networks to help companies improve their return on invested capital through reduced cost, increased efficiency, and enhanced growth opportunities.
  • Capital productivity: We advise clients on capital spending projects and help them to improve the return or yield from existing equipment through overall equipment effectiveness and maintenance strategies.
  • Make or buy: We help companies decide whether to make or buy and then support the decision by aligning all their processes along the supply chain and building up the necessary internal capabilities.
We develop best practice approaches and techniques to cover important core areas in manufacturing such as reliability, variability management, and quality, as well as on rapidly evolving current topics such as green manufacturing and IT-enabled operations.


Service Operations





Challenges

The customer experience has become an important strategic asset in many industries, especially those with commoditizing products or where deregulation has led to fierce price wars. Moreover, advances in technology and the globalization of many industries have heightened customer expectations. But too often, misconceptions about what customers value lead to misguided improvement efforts that waste valuable resources. To better focus their efforts, companies must address key challenges such as these:

  • Determining the right customer interactions leading to attrition, advocacy, and greater spending
  • Timing to focus on service instead of product or price
  • Determining service experiences that hurt customer satisfaction the most

We define “customer experience” as the sum of all customer interactions within a company across all channels, products, and services spanning the whole customer life cycle. A customer’s experience must align with expectations to generate satisfaction. Our goal is to help our clients exceed those expectations to create a sustainable competitive advantage that leads to greater profits.


Solutions

Effective and efficient customer service has a critical impact on customer acquisition, retention and cost management. Service operations that are tailored to the needs of key customer segments, while balancing quality and cost objectives, play an integral role in any company's success. We help define the target customer experience, translate it into operational requirements, and ensure consistent service delivery across channels in the most cost effective way. Our work helps companies start a cycle of increased employee satisfaction, improved service quality and improved customer loyalty that impacts both the top and bottom line. We help clients to tailor their services to and beyond customers’ expectations, while achieving business aims regarding cost and profitability. Working closely with clients at all levels is the only way to lay the foundation for continuous improvement. We go beyond physical system design to address management infrastructure and employees’ attitudes and behavior, thereby ensuring the client’s ability to lead change independently. We focus on five main areas:

Lean in service industries:

Lean and Six Sigma are among the principles we apply to service operations with the aim of transforming the client’s organization. Each solution is tailored to the client’s specific needs.

Sales transformation:

The lean services approach is also applied to the sales organization to maximize growth and productivity.

Aftermarket parts and services:

We build and improve aftersales service businesses, covering the delivery of parts and services through the entire lifecycle of a product. Areas addressed include the key service delivery model, distributed service network operations (with emphasis on quality improvement), and cost reduction.

Customer care:

We design strategies to transform the customer-facing parts of operations from sales to service. We choose distribution channels, design lean processes, and recommend outsourcing and offshoring practices.

Business support functions:
We optimize organizations’ overhead functions such as finance, accounting, and human resources by drawing on a wide portfolio of tools, including external benchmarks and the measurement of internal capabilities. Depending on the diagnosis, improvement levers can include demand management, process redesign and automation, consolidation, and new sourcing strategies such as outsourcing and offshoring. These levers are commonly applied in programs focused on shared-service-center design, optimizing operations overhead, and corporate center design.


Sourcing and Procurement





Challenges

Procurement organizations are playing a more strategic role than ever before, helping companies achieve and sustain a competitive advantage by keeping costs low, providing goods and services efficiently and effectively, and drawing on the innovation and quality insights of suppliers. Their key challenges include balancing risks and savings, finding and training the right people, and operating in a global environment. To succeed, companies must address challenges such as these:

  • Determining the critical skills that procurement organizations need today
  • Lowering procurement costs without hurting supplier relationships
  • Implementing right skills and best practices leading to success in global sourcing
  • Managing commodity risk in today’s volatile environment
  • Aligning procurement to work more effectively with other key functions
  • Expanding procurement beyond a cost-savings mindset to include a focus on adding value

Well-designed sourcing initiatives can generate substantial savings up to 15 to 20 percent of a company’s purchasing costs. Also, procurement improvements can result in shorter cycle times, product innovation and increased revenue. We work closely with our clients to deliver and sustain those cost improvements, improve cross-functional collaboration, develop new capabilities and more streamlined processes, and build stronger, more productive supplier relationships.


Solutions

We help our long-term clients bring about transformational change where previously thought not possible. Our dedicated, integrated team addresses your sourcing and procurement challenges through implementation and savings realization. Our primary areas of focus include these seven topics:

Strategy Development:

Eurosis Consulting works with its clients to ensure that the strategy and approach of procurement are aligned with corporate strategy and positioned to deliver the maximum value.

Category Sourcing Strategy Development:

We help our clients create and implement strategies for cutting costs across all their purchasing categories.

Global Sourcing:

We help organizations reduce costs by developing the right skills, establishing new processes, and understanding local customs and suppliers.

Supplier Relationship Management:

Eurosis Consulting shows companies how to draw on suppliers as a valuable source of innovation and how to involve them in rethinking all costs along the value chain.

Commodity Sourcing:

Our consultants can help establish strategic sourcing programs that ensure an ongoing supply of key inputs at the lowest possible cost.

Supplier Payment Management:

We help our clients improve their cash flow by reviewing and rethinking supplier-payment policies and processes.

Organization and Change Management:
Eurosis Consulting’s proven expertise in this area ensures that the right capabilities, governance structures, and metrics are in place to drive real, sustainable change. Sustainable impact is our focus and how we measure our success. Purchasing is often the most significant and easily instituted source of immediate and long-term value creation available to a corporation. We design strategic sourcing approaches to provide immediate impact but also believe that to ensure sustainability, a formal performance transformation program, that includes organizational and cultural changes, must be implemented.


Supply Chain Management





Challenges:

Supply chain strategy is a core capability of Eurosis Consulting, we understand trends, challenges, and best practices. Our strategic perspective, analytical capabilities, and hands-on engagement style enable us to create meaningful impact for our clients through supply chain strategy, design, implementation, and continuous performance improvement. Your supply chain can be a powerful tool for driving growth and creating competitive advantage, enabling you to deliver the products your customers want faster and more cheaply than your competitors. Even better, supply chain advantages are hard to copy, so the competitive edge is sustainable. We work with our clients to develop and embed a robust set of capabilities for optimizing supply, manufacturing and distribution networks, tailoring product flows, integrating demand management and operations planning, and driving sustainability and continuous improvement. We enable our clients to drive performance across the dimensions of growth, cost and asset efficiency, service and quality, risk and sustainability. We recognize the central role of the supply chain in enabling top line growth through geographic reach and differentiated service, while driving improvements in bottom line performance through scale and efficiency. We understand that ongoing changes in demand and supply markets mean that supply chains must constantly evolve to support the overall business strategy — extending geographic reach and product offerings, adjusting to changes and volatility in factor costs and supply markets, and managing growing levels of complexity. For today’s supply chains, change is constant and one-size-fits-all rarely works. Optimization requires a clear sense of what really matters to customers and a clear view of the cost/benefit trade-offs. Success means addressing key challenges such as these:Aligning supply chain with business strategy. Managing the complexity of global distribution and logistics.Segmenting products and customers more effectively to better balance costs and service levels. Meeting demand with lower inventory levels.

Optimizing the end-to-end supply chain to improve performance.We utilize a structured, fact-based approach to develop an analytical understanding of supply chain performance and underlying drivers. We generate this understanding from broad set of analytical capabilities that include supply chain benchmarking, competitive capability assessment, network and logistics optimization, tailored business streams analysis, demand planning and production scheduling, order-to-cash cycle management, category assortment optimization, predictive analytics, and sustainability strategy development.
Solutions:E

effective supply chain management supports corporate strategy objectives such as globalization and growth, and in merger and acquisition or financial turnaround situations.We apply deep and distinctive functional expertise to help clients overcome typical supply chain challenges for example, how to cope with demand and supply uncertainty, how to build and optimize the supply chain organization, and which supply chain planning and control strategies to employ.We integrate solutions across all operations disciplines. For example, rather than taking production constraints as given input to supply-chain planning, we aim to optimize the complete system with both lean production and planning approaches. Viewing market and customer service level requirements as a key driver of supply chain design, we work with marketing and sales, distribution channels, and pricing strategies. We tailor supply chain management principles to the specific characteristic of the sector. Taking fresh ideas from one sector, we can lift performance of clients in another. Our breadth and depth allows us to apply learning from fashion to electronics, from pharma wholesale to automotive service parts, and from retail to defense. Key client service areas include these four topics:Strategy and Redesign:We drive growth and competitiveness by cutting costs, reducing complexity, and increasing speed, service, and flexibility. We look for ways to rationalize and streamline the network of fixed assets.Process Optimization:We rethink and redesign the order-to-delivery process for faster, more effective operations, seeking to optimize the flow of all goods.Inventory Management:To keep inventory costs low, we optimize production and demand planning, fine-tune stock and service-level policies, and trim the SKU portfolio.Organization Redesign:As companies become more global, we work with them to develop the new capabilities, knowledge, governance models, and incentives they need.





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